Last updated: 10 August 2026

These Terms of Service (“Terms”) govern your use of the FAST LIMPA LTD website and our cleaning and facilities services.
By using our website or engaging our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Who we are

FAST LIMPA LTD (“we”, “us”, “our”) is a property management and commercial cleaning company providing hygiene and facilities services to businesses in the UK.

2. Our services

We provide commercial cleaning, hygiene and facilities services as described on our website and in our proposals or service agreements.

The exact scope of work, frequency, pricing and any special conditions will be set out in a written quote, proposal or contract agreed between us and you (“Service Agreement”).

If there is any conflict between these Terms and a signed Service Agreement, the Service Agreement will take precedence.

3. Quotes and orders
 

• You can request a quote through our website, by email or by phone.

• Quotes are usually based on the information you provide and/or a site visit.

• Unless stated otherwise, quotes are valid for 30 days from the date of issue.

• A booking or contract is confirmed when you accept our quote in writing (including by email or online acceptance) or sign a Service Agreement.

Please ensure all information you provide is accurate and complete. If the information is incorrect or incomplete, we may need to revise the quote or adjust the price.

4. Pricing and payment
 

• Prices and payment terms will be set out in your quote or Service Agreement.

• Unless otherwise stated, prices are exclusive of VAT and any applicable taxes.

• Invoices are payable within the payment terms stated on the invoice or Service Agreement.

• We may charge interest on overdue amounts at the statutory rate and/or suspend services until payment is received.

We may review our prices periodically, for example due to changes in labour costs, materials or scope of work. Any changes will be communicated to you in advance.

5. Access and site requirements

To provide our services safely and effectively, you agree to:

• Provide us with reasonable access to the premises at the agreed times

• Ensure the premises are safe and comply with health and safety requirements

• Inform us of any hazards, security procedures or special requirements

• Provide access to necessary facilities (such as water, electricity and waste disposal) where required

If we are unable to carry out the work due to lack of access or unsafe conditions, we may charge a call‑out or cancellation fee as set out in your Service Agreement.

6. Cancellations and changes

If you need to cancel or reschedule a visit:

• Please give us as much notice as possible, and at least the minimum notice period stated in your Service Agreement.

• If you cancel or reschedule with less notice than agreed, we may charge a cancellation fee or the full service fee for that visit.

We will make reasonable efforts to accommodate changes to your schedule or scope of work, but this may affect pricing and availability.

If we need to cancel or reschedule (for example, due to staff illness or unforeseen circumstances), we will notify you as soon as reasonably possible and arrange an alternative time.

7. Standards and complaints

We aim to provide high‑quality, reliable cleaning and facilities services.

If you are unhappy with any aspect of our work:

• Please contact us within a reasonable time, ideally within 24–48 hours of the service.

• We will investigate and, where appropriate, arrange a re‑clean or other remedy at no additional cost.

Our liability in respect of any service issues is subject to the limitations set out in Section 10 below.

8. Your responsibilities

You agree to:

• Provide accurate information when requesting a quote or booking services

• Comply with these Terms and any Service Agreement

• Treat our staff with respect and ensure a safe working environment

• Not misuse our website or attempt to interfere with its operation

You are responsible for securing your own equipment, valuables and confidential information at your premises. We are not responsible for loss or damage to items that are not reasonably within our control.

9. Website use

You may use our website for lawful purposes only. You must not:

• Use the site in any way that breaches applicable laws or regulations

• Attempt to gain unauthorised access to our systems or data

• Introduce viruses, malware or other harmful material

• Copy, reproduce or exploit any part of the site without our prior written consent

We may update or change the website from time to time and do not guarantee that it will always be available or error‑free.

10. Liability

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence

• Fraud or fraudulent misrepresentation

• Any other liability that cannot be excluded under applicable law

Subject to the above:

• We are not liable for any indirect, consequential or special loss, including loss of profit, revenue, business or goodwill.

• Our total liability for any claim arising out of or in connection with our services or these Terms is limited to the total amount paid by you for the services in the 12 months preceding the event giving rise to the claim.

We will not be responsible for any failure or delay caused by events outside our reasonable control, such as extreme weather, strikes, pandemics, or failures of utilities or transport.

11. Data protection

We handle personal data in accordance with our Privacy Policy, which forms part of these Terms. Please refer to our Privacy Policy for details on how we collect, use and protect your personal data.

12. Intellectual property

All content on our website, including text, images, logos and design, is owned by or licensed to FAST LIMPA LTD and is protected by intellectual property laws.

You may not reproduce, distribute or use any content from our website without our prior written permission, except for your own personal or internal business use.

13. Termination

We or you may terminate a Service Agreement in accordance with the notice period and terms set out in that agreement.

We may suspend or terminate services or access to our website immediately if you:

• Breach these Terms or a Service Agreement and do not remedy the breach within a reasonable time after being asked to do so

• Fail to pay amounts due

• Misuse our services or behave in a way that is abusive, unsafe or unlawful

14. Changes to these Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our website or services after changes are posted will constitute your acceptance of the revised Terms.

15. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction, except that if you are a consumer resident in another part of the UK, you may also bring proceedings in your local courts.

16. Contact us

If you have any questions about these Terms or our services, please contact:

FAST LIMPA LTD
455A, Poole Road, Poole BH12 1DH, United Kingdom
Email: info@fastlimpa.co.uk
Phone: 01202 766 166