FIELD SERVICE APP
The Jobber mobile app is always by your side — to track your hours, communicate with customers, or just keep your finger on the pulse of your work.
VIEW YOUR SCHEDULE
Tap the Schedule tab from the menu on the bottom of the app. This is where you will see what is on your calendar for today. Jobs appear here as well as any tasks or requests where an assessment has been scheduled.
There are also different views of the schedule that display your day either as a list or on a calendar with time slots.
VISITS - DOING THE WORK
When you select one of the visits from the schedule, you will be able to see the visit details. This screen shows the property address where the visit is happening as well as icons to phone the client, get directions, and send them an "on my way" text message.
Note: If you cannot see the option to send an "on my way" text message, it's because the client doesn't have a text-enabled phone number.
You start a job timer from the visits page by tapping Start Timer. This records the time you spend working on this job specifically with this job.
When you are finished, you stop the timer by pressing Stop Timer.
You can also view visit details like if there are instructions or add or view notes from the notes tab.
STOP THE TIMER AND COMPLETE THE VISIT
Once you are done all the work on the visit, make sure to stop the timer if you started one and then tap Mark as Complete.
Missing Hours or incorrect times
If you forgot to start a timer, or if the hours are not recorded correctly, every week you will receive an email to remind you to request that they be corrected or recorded.
Please do not reply to the email, use the link in the email to access the form (this is the correct way for us to record your hours).
Note: use this form if necessary every week, do not let it accumulate more than two weeks to request corrections.
You can also use this page to access the form, follow the link below.
This form is for entering hours that were not recorded correctly by the system (missing or incorrect times).